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=== Payment issues ===
If you have made a payment and not received your purchase, check [http://forum.wurmonline.com/index.php?/topic/91140-premium-payment-problems/ this forum post] for some things to check regarding the payment. If no issues are found with your Wurm account or PayPal account, you can send an email to [mailto:[email protected] [email protected] ] including details of your purchase (your PayPal transaction number, a copy of your email receipt, what you purchased, and which avatar account you purchased it was for, the transaction numberon) and your case will be looked atand responded to within 48 hours during weekdays.
Use this support option if you are having issues with emailing or have another concern.
== Add a note to your ticket ==
After submitting a ticket, you may have more info to add regarding your case. You will notice a Support tab open along your Event tabs, with your support ticket in it. To add a note, right click your ticket and select ''add note''. You can also cancel your ticket this way, if you manage to resolve your issue.
== Response time ==
Do ''not'' file a second support ticket for the same issue. Multiple tickets will create a longer delay and will not help your ticket be resolved.
== Cancelling tickets ==
If after you submit the ticket, you resolve the issue yourself, you can right click on your ticket and select "Cancel". You will need to put a remark, usually what you did to resolve the issue. This is the easiest way to let us know that you don't require assistance anymore, though we're always happy to chat.
[[Category:Babel/S]]
[[Category:Interface]]
