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Use this option if If you have made a payment to Wurm Online and have not received your purchase, check [http://forum.wurmonline.com/index.php?/topic/91140-premium-payment-problems/ this forum post] for some things to check regarding the payment. If no issues are found with your Wurm account or PayPal account, you can send an email to [mailto:[email protected] [email protected]] including details of your purchase (your PayPal transaction number, a copy of your email receipt, what you purchased, and which avatar account you purchased it on) and your case will be looked at and responded to within 48 hours during weekdays. Use this support option if you are having issues with emailing or have another concern.* Note: This Any payment issues would usually occurs occur if there is a server issue with PayPal, for example, and is nothing to worry about.
== Usage ==
To open the support window, type you can either:*Type '' /support '' in any of your chat tabs*Press {{key|Esc}} or click Stop or main menu at the top and select Support. This will open the dialog as pictured to the right, where you can enter details about your request.*''Note'': The support ticket is a service for players who require help that they cannot get elsewhere. If you have a question about gameplay, you can ask in the CA HELP tab, where Wurm Online Community Assistants are ready to assist.
== Support window options ==
Use this option if you are unable to access your boat for any reason, or have an issue with losing it on server crossing.
=== Bug reports Exploits / Sensitive bugs ===
If you are experiencing a bug that can be an urgent matter that may affect gameplay drastically (for example, something allowing players to take from a locked building), you may put a support ticket in to inform staff. This is a good idea when reporting the bug on the forums could cause players to exploit a bug.
=== Payment issues ===
=== Stuck ===
* Check in local for someone who may be able to release you.
* Use the command /stuck if your character cannot move.
* Type Turn on climbing mode, type /lotime, and log out for the time that shows in your event window.
If these do not work, log a support ticket for assistance.
== Add a note to your ticket ==
After submitting a ticket, you may have more info to add regarding your case. You will notice a Support tab open along your Event tabs, with your support ticket in it. To add a note, right click your ticket and select ''add note''. You can also cancel your ticket this way, if you manage to resolve your issue.
== Response time ==
Do ''not'' file a second support ticket for the same issue. Multiple tickets will create a longer delay and will not help your ticket be resolved.
== Cancelling tickets ==
If after you submit the ticket, you resolve the issue yourself, you can right click on your ticket and select "Cancel". You will need to put a remark, usually what you did to resolve the issue. This is the easiest way to let us know that you don't require assistance anymore, though we're always happy to chat.
[[Category:Babel/S]]
[[Category:Interface]]
