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| − | [[Category:Technical Details]] | + | #redirect[[Common bugs and solutions]] |
| − | ==Common Bugs Database==
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| − | | |
| − | ===Introduction===
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| − | This was created by [[User:IceDevil|IceDevil]] to try and reduce the numbers of posts in bugs and problems.
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| − | Using information from bugs and problem this database of bug solutions was created.
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| − | If anymore bug solutions are found or mistakes are made ''please'' edit them.
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| − | | |
| − | '''Note:''' This was made by a ''player'' of Wurm, not someone from the development team so there may be errors, don't just fully rely on this, just check this first, attempt it then post.
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| − | | |
| − | Have a look at [[Client Log Messages]] for more common errors and solutions.
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| − | ----
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| − | ===Graphical Errors===
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| − | ====Water reflections are all one colour====
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| − | ====All the graphics are bags with X’s on them====
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| − | ----
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| − | ===Installation Problem===
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| − | ====The launcher asks for a directory to install wurm but gives the error ‘There was a problem opening the wurm online work directory. Please locate it again or select a new directory.’====
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| − | ----
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| − | ===Can’t access the game===
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| − | ====When pressing play a black window opens and a message box appears with the error ‘The game renderer thread stopped due to an exception’====
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| − | Also may occur with just a black screen appearing.
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| − | '''Do you have the newest java version?'''
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| − | If not, download the newest version of Java and install.<br>
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| − | [[Image:Getjava button.gif|left]][http://www.java.com/en/download/windows_xpi.jsp Get Java].<br><br><br>
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| − | '''If so:'''
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| − | Try to run the game after disabling sound in the options.
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| − | | |
| − | '''If so:'''
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| − | Try to run the game after disabling "Use GLSL shader if available" under the "Advanced" tab in the options.
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| − | '''If so:'''
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| − | Post the log file on the forums and wait for dev or GM assistance.
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| − | | |
| − | ====The game loads, it attempts to connect to the server then shuts down====
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| − | '''Does your graphics card support OpenGL 1.4 (Minimum)?'''
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| − | '''If not:'''
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| − | [http://www.newegg.com/Product/ProductList.asp?DEPA=0&type=&Description=openGL+2.0&Submit=ENE&Ntk=all&N=0&minPrice=&maxPrice=&Go.x=0&Go.y=0 Buy a new graphics card that supports an OpenGL version more than 1.4].
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| − | '''Is the graphics card Intel?'''
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| − | | |
| − | '''If so:'''
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| − | Attempt with all options on the lowest, & all the expert graphic options disabled.
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| − | | |
| − | '''If not:'''
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| − | "Use GLSL shaders if available" should be unchecked.
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| − | | |
| − | '''If so:'''
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| − | '''Is Java updated?'''
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| − | If not, update Java to the newest version.
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| − | ''[http://www.java.com/en/download/windows_xpi.jsp]''
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| − | | |
| − | '''If so:'''
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| − | Is the sound option ticked?
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| − | Attempt to play wurm with the sound option set to OFF.
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| − | | |
| − | '''If so:'''
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| − | Post a log file on the forums and wait for developer or GM assistance.
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| − | | |
| − | ====Water reflections are all one colour====
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| − | '''Is the graphics card ATI?'''
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| − | “Use GLSL shaders if available" should be unchecked.
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| − | | |
| − | '''If so:'''
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| − | Attempt playing the game with all reflections turned off.
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| − | | |
| − | '''If so:'''
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| − | Are the current graphic drivers up-to-date?
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| − | | |
| − | '''If not:'''
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| − | Update your computer's graphic card(s) drivers.<br>
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| − | [[Image:Nvidia-logo.png|left]]<br>[http://www.nvidia.com/drivers/ Nvidia]<br><br><br>[[Image:ATI Logo.png|left]]<br>[http://www.ati.com/support/driver.html ATI]<br><br><br>
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| − | '''If the problem persists:'''
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| − | Post a log file on the forums and wait for dev or GM assistance.
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| − | ----
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| − | ====The play button is grayed out even though the update has succeeded====
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| − | Does your username have spaces, digits or any other special characters?
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| − | | |
| − | '''If so:'''
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| − | It can only contain a-z and A-Z.
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| − | | |
| − | '''If not:'''
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| − | Post a log file on the forums and wait for dev or GM assistance
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| − | | |
| − | ----
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| − | ====The launcher asks for a directory to install wurm but gives the error ''‘There was a problem opening the wurm online work directory. Please locate it again or select a new directory.’====
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| − |
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| − | '''Did you create a new directory for Wurm (e.g. C:\wurm\)?
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| − | If not'''
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| − | Create a directory designated only for Wurm, such as c:\wurm\
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| − | | |
| − | '''If so:'''
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| − | Attempt to reinstall the game. Steps to do this…
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| − | ''To reinstall Wurm Online, go to Start > Settings > Control Panel > Java, and search for the "application cache" or "Java Web Start". You'll find Wurm Online listed there and be able to remove it.''
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| − | Then just reinstall it by clicking o the "Launch" link on this site.
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| − | '''If so:'''
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| − | Post a log file on the forums and wait for dev or GM assistance
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| − | ----
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| − | ====When pushing the play button, the window disappears and the message box appears with the message ''‘Wurm online is already running’.''====
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| − | '''Is wurm running?'''
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| − | '''If so:'''
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| − | Attempt to close wurm. To check do Alt-Cntrl-Del and check to see if wurm is running applications and attempt to close it.
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| − | '''If not:'''
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| − | Try rebooting the computer.
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| − | '''If so:'''
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| − | Post a log file on the forums and wait for dev or GM assistance
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| − | ----
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| − | ====The play button is grayed and updates have failed.====
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| − | '''If update failed.'''
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| − | Attempt to download the packs manually
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| − | The packs can be downloaded from.
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| − | ''
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| − | * http://www.wurmonline.com/packs/full1.jar
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| − | * http://www.wurmonline.com/packs/full2.jar
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| − | * http://www.wurmonline.com/packs/base.jar
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| − | * http://www.wurmonline.com/packs/dev001.jar''
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| − | Then, place the downloaded .jar files in the wurm/packs/ folder.
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| − | '''Do not attempt to unzip the files.'''
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| − | Make sure ALL files are downloaded and installed.
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| − | | |
| − | '''If so':''
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| − | Post a log file on the forums and wait for dev or GM assistance.<br>
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| − | [http://www.wurmonline.com/forum/viewtopic.php?t=3485 See Here for a possible Future Solution for all ISP cache problems.]
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| − | ----
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| − | ====Then game won’t start and the log file contains ''no jogl in java.library.path''====
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| − | ''‘Crash (hard): Error starting Wurm Online
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| − | java.lang.UnsatisfiedLinkError: no jogl in java.library.path’ is found.''
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| − | '''Is the newest version of java installed?'''
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| − | | |
| − | '''If not:'''
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| − | Uninstall Java, reboot the system, re-install Java.
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| − | | |
| − | '''If so:'''
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| − | Post a log file on the forums and wait for Dev or GM to assist you.
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