Difference between revisions of "Common Solutions to wurm bugs (Beta)"

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m (tweaks)
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This was created by IceDevil to try and reduce the numbers of posting in bugs and problems.
 
This was created by IceDevil to try and reduce the numbers of posting in bugs and problems.
 
Using information from bugs and problem this database of bug data was created.
 
Using information from bugs and problem this database of bug data was created.
−
If, anymore bug soultions are found or mistakes are made PLEASE edit them.
+
If anymore bug solutions are found or mistakes are made PLEASE edit them.
−
Also, the top half needs to be linked to the corrosponding sections below, I have no idea how to do this :P
+
Also, the top half needs to be linked to the corresponding sections below, I have no idea how to do this :P
  
 
'''Note:''' This was made by a PLAYER of wurm, not someone from the dev team so there may be errors, don't just fully rely on this, just check this first, attempt it then post.
 
'''Note:''' This was made by a PLAYER of wurm, not someone from the dev team so there may be errors, don't just fully rely on this, just check this first, attempt it then post.
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http://www.java.com/en/download/windows_xpi.jsp
 
http://www.java.com/en/download/windows_xpi.jsp
  
−
'''If so'''
+
'''If so:'''
  
−
Try to run the game after disabling sound in the options
+
Try to run the game after disabling sound in the options.
  
−
'''If so'''
+
'''If so:'''
  
 
Try to run the game after disabling "Use GLSL shader if available" under the "Advanced" tab in the options.
 
Try to run the game after disabling "Use GLSL shader if available" under the "Advanced" tab in the options.
  
−
'''If so'''
+
'''If so:'''
  
 
Post the log file on the forums and wait for dev or GM assistance.
 
Post the log file on the forums and wait for dev or GM assistance.
  
−
----
 
 
====The game loads, it attempts to connect to the server then shuts down====
 
====The game loads, it attempts to connect to the server then shuts down====
 +
 +
'''Does your graphics card support OpenGL 1.4 (Minimum)?'''
 +
 +
'''If not:'''
 +
 +
Buy a new graphics card.
  
 
'''Is the graphics card Intel?'''
 
'''Is the graphics card Intel?'''
  
−
If so – Attempt with all options on the lowest.
+
'''If so:'''
  
−
All the fancy graphic options disabled
+
Attempt with all options on the lowest, & all the expert graphic options disabled.
  
−
'''If not'''
+
'''If not:'''
  
−
“Use GLSL shaders if available" should be unchecked.
+
"Use GLSL shaders if available" should be unchecked.
  
−
'''If so'''
+
'''If so:'''
  
 
'''Is java updated?'''
 
'''Is java updated?'''
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''http://www.java.com/en/download/windows_xpi.jsp''
 
''http://www.java.com/en/download/windows_xpi.jsp''
  
−
'''If so'''
+
'''If so:'''
  
 
Is the sound option ticked?
 
Is the sound option ticked?
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Attempt playing wurm with the sound option on OFF.
 
Attempt playing wurm with the sound option on OFF.
  
−
'''If so'''
+
'''If so:'''
  
 
Post a log file on the forums and wait for dev or GM assistance
 
Post a log file on the forums and wait for dev or GM assistance
  
−
----
 
 
====Water reflections are all one colour====
 
====Water reflections are all one colour====
  
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“Use GLSL shaders if available" should be unchecked.
 
“Use GLSL shaders if available" should be unchecked.
  
−
'''If so'''
+
'''If so:'''
  
 
Attempt playing the game with all reflections turned off
 
Attempt playing the game with all reflections turned off
  
−
'''If so'''
+
'''If so:'''
  
 
Are the current graphic drivers up-to-date?
 
Are the current graphic drivers up-to-date?
  
−
'''
+
'''If not:'''
−
If not'''
 
  
 
Update the graphic cards drivers.
 
Update the graphic cards drivers.
  
−
'''If so
+
'''If so:'''
−
'''
 
 
   
 
   
−
Post a log file on the forums and wait for dev or GM assistance
+
Post a log file on the forums and wait for dev or GM assistance.
  
 
----  
 
----  
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Does your username have spaces, digits or any other special characters?
 
Does your username have spaces, digits or any other special characters?
  
−
'''If so'''
+
'''If so:'''
  
 
It can only contain a-z and A-Z.
 
It can only contain a-z and A-Z.
  
−
'''If not'''
+
'''If not:'''
  
 
Post a log file on the forums and wait for dev or GM assistance
 
Post a log file on the forums and wait for dev or GM assistance
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====The launcher asks for a directory to install wurm but gives the error ''‘There was a problem opening the wurm online work directory.  Please locate it again or select a new directory.’====
 
====The launcher asks for a directory to install wurm but gives the error ''‘There was a problem opening the wurm online work directory.  Please locate it again or select a new directory.’====
 
   
 
   
−
'''Did you create a new directory for wurm (e.g. C:\wurm\)?
+
'''Did you create a new directory for Wurm (e.g. C:\wurm\)?
  
 
If not'''
 
If not'''
  
−
Create a directory designed only for wurm, such as c:\wurm\
+
Create a directory designated only for Wurm, such as c:\wurm\
  
−
'''If so'''
+
'''If so:'''
  
 
Attempt to reinstall the game.  Steps to do this…
 
Attempt to reinstall the game.  Steps to do this…
Line 134: Line 136:
 
Then just reinstall it by clicking o the "Launch" link on this site.
 
Then just reinstall it by clicking o the "Launch" link on this site.
  
−
'''If so'''
+
'''If so:'''
  
 
Post a log file on the forums and wait for dev or GM assistance
 
Post a log file on the forums and wait for dev or GM assistance
Line 141: Line 143:
 
====When pushing the play button, the window disappears and the message box appears with the message ''‘Wurm online is already running’.''====
 
====When pushing the play button, the window disappears and the message box appears with the message ''‘Wurm online is already running’.''====
  
−
'''Is wurm running?
+
'''Is wurm running?'''
 +
 
 +
'''If so:'''
  
−
If so
 
−
'''
 
 
Attempt to close wurm.  To check do Alt-Cntrl-Del and check to see if wurm is running applications and attempt to close it.
 
Attempt to close wurm.  To check do Alt-Cntrl-Del and check to see if wurm is running applications and attempt to close it.
  
−
'''If not'''
+
'''If not:'''
  
 
Try rebooting the computer.
 
Try rebooting the computer.
  
−
'''If so'''
+
'''If so:'''
  
 
Post a log file on the forums and wait for dev or GM assistance
 
Post a log file on the forums and wait for dev or GM assistance
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Make sure ALL files are downloaded and installed.
 
Make sure ALL files are downloaded and installed.
  
−
'''If so'''
+
'''If so':''
  
 
Post a log file on the forums and wait for dev or GM assistance
 
Post a log file on the forums and wait for dev or GM assistance
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'''Is the newest version of java installed?'''
 
'''Is the newest version of java installed?'''
  
−
'''If not'''
+
'''If not:'''
  
−
Uninstalling Java, reboot the system, re-install Java.
+
Uninstall Java, reboot the system, re-install Java.
  
−
'''If so'''
+
'''If so:'''
  
−
Post a log file on the forums and wait for dev or GM assistance
+
Post a log file on the forums and wait for Dev or GM to assist you.

Revision as of 00:28, 2 January 2006

Common Bugs Database

Introduction

This was created by IceDevil to try and reduce the numbers of posting in bugs and problems. Using information from bugs and problem this database of bug data was created. If anymore bug solutions are found or mistakes are made PLEASE edit them. Also, the top half needs to be linked to the corresponding sections below, I have no idea how to do this :P

Note: This was made by a PLAYER of wurm, not someone from the dev team so there may be errors, don't just fully rely on this, just check this first, attempt it then post.

Have a look at Client Log Messages for more common errors and solutions.

Graphical Errors

Water reflections are all one colour

All the graphics are bags with X’s on them

Installation Problem

The launcher asks for a directory to install wurm but gives the error ‘There was a problem opening the wurm online work directory. Please locate it again or select a new directory.’

Can’t access the game

When pressing play a black window opens and a message box appears with the error ‘The game renderer thread stopped due to an exception’

Also may occur with just a black screen appearing.

Do you have the newest java version?

If not, download the newest version of java and install.

http://www.java.com/en/download/windows_xpi.jsp

If so:

Try to run the game after disabling sound in the options.

If so:

Try to run the game after disabling "Use GLSL shader if available" under the "Advanced" tab in the options.

If so:

Post the log file on the forums and wait for dev or GM assistance.

The game loads, it attempts to connect to the server then shuts down

Does your graphics card support OpenGL 1.4 (Minimum)?

If not:

Buy a new graphics card.

Is the graphics card Intel?

If so:

Attempt with all options on the lowest, & all the expert graphic options disabled.

If not:

"Use GLSL shaders if available" should be unchecked.

If so:

Is java updated?

If not, update java to the newest version.

http://www.java.com/en/download/windows_xpi.jsp

If so:

Is the sound option ticked?

Attempt playing wurm with the sound option on OFF.

If so:

Post a log file on the forums and wait for dev or GM assistance

Water reflections are all one colour

Is the graphics card ATI?

“Use GLSL shaders if available" should be unchecked.

If so:

Attempt playing the game with all reflections turned off

If so:

Are the current graphic drivers up-to-date?

If not:

Update the graphic cards drivers.

If so:

Post a log file on the forums and wait for dev or GM assistance.

The play button is grayed out even though the update has succeeded

Does your username have spaces, digits or any other special characters?

If so:

It can only contain a-z and A-Z.

If not:

Post a log file on the forums and wait for dev or GM assistance

The launcher asks for a directory to install wurm but gives the error ‘There was a problem opening the wurm online work directory. Please locate it again or select a new directory.’

Did you create a new directory for Wurm (e.g. C:\wurm\)?

If not

Create a directory designated only for Wurm, such as c:\wurm\

If so:

Attempt to reinstall the game. Steps to do this…

To reinstall Wurm Online, go to Start > Settings > Control Panel > Java, and search for the "application cache" or "Java Web Start". You'll find Wurm Online listed there and be able to remove it.

Then just reinstall it by clicking o the "Launch" link on this site.

If so:

Post a log file on the forums and wait for dev or GM assistance

When pushing the play button, the window disappears and the message box appears with the message ‘Wurm online is already running’.

Is wurm running?

If so:

Attempt to close wurm. To check do Alt-Cntrl-Del and check to see if wurm is running applications and attempt to close it.

If not:

Try rebooting the computer.

If so:

Post a log file on the forums and wait for dev or GM assistance

The play button is grayed and updates have failed.

If update failed.

Attempt to download the packs manually

The packs can be downloaded from. http://www.wurmonline.com/packs/Full.jar http://www.wurmonline.com/packs/base.jar http://www.wurmonline.com/packs/dev001.jar

Then, place the downloaded .jar files in the wurm/packs/ folder.

Do not attempt to unzip the files.

Make sure ALL files are downloaded and installed.

'If so':

Post a log file on the forums and wait for dev or GM assistance

Then game won’t start and the log file contains no jogl in java.library.path

‘Crash (hard): Error starting Wurm Online java.lang.UnsatisfiedLinkError: no jogl in java.library.path’ is found.

Is the newest version of java installed?

If not:

Uninstall Java, reboot the system, re-install Java.

If so:

Post a log file on the forums and wait for Dev or GM to assist you.

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