Difference between revisions of "Common bugs and solutions"

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(Removing obsolete problems, reorganizing the list)
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[[Image:LogicBug.jpg|50px|right|"It has been just so in all of my inventions. The first step is an intuition, and comes with a burst, then difficulties arise—this thing gives out and [it is] then that "Bugs"—as such little faults and difficulties are called—show themselves and months of intense watching, study and labor are requisite before commercial success or failure is certainly reached..." -Thomas Edison.]]
 
[[Image:LogicBug.jpg|50px|right|"It has been just so in all of my inventions. The first step is an intuition, and comes with a burst, then difficulties arise—this thing gives out and [it is] then that "Bugs"—as such little faults and difficulties are called—show themselves and months of intense watching, study and labor are requisite before commercial success or failure is certainly reached..." -Thomas Edison.]]
−
==Common Bugs Database==
 
  
−
===Introduction===
+
== Introduction ==
 
This was created by [[User:IceDevil|IceDevil]] to try and reduce the numbers of posts in bugs and problems.
 
This was created by [[User:IceDevil|IceDevil]] to try and reduce the numbers of posts in bugs and problems.
 
Using information from bugs and problem this database of bug solutions was created.
 
Using information from bugs and problem this database of bug solutions was created.
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Have a look at [[Client Log Messages]] for more common errors and solutions.
 
Have a look at [[Client Log Messages]] for more common errors and solutions.
  
−
----
+
== Installation problems ==
−
===Can't access the game===
 
  
−
====When pushing the play button, the window disappears and the message box appears with the message ''‘Wurm online is already running’.''====
+
=== The launcher asks for a directory to install wurm but gives the error ''‘There was a problem opening the wurm online work directory. Please locate it again or select a new directory.’ ===
 +
 +
'''Did you create a new directory for Wurm (e.g. C:\wurm\)?
  
−
'''Is wurm running?'''
+
If not'''
  
−
'''If so(for Windows):'''
+
Create a directory designated only for Wurm, such as c:\wurm\
  
−
Attempt to close wurm.  To check do Ctrl+Alt+Del and check to see if wurm is running applications and attempt to close it. If you wish to end the process(which ends program much faster) click the processes tab and find javaw.exe and right click->End Process Tree->Ok.
+
'''If so:'''
  
−
'''If not:'''
+
Attempt to reinstall the game.  Steps to do this…
 +
 
 +
''To reinstall Wurm Online, go to Start > Settings > Control Panel > Java, and search for the "application cache" or "Java Web Start". You'll find Wurm Online listed there and be able to remove it.''
  
−
Try rebooting the computer.
+
Then just reinstall it by clicking o the "Launch" link on this site.
  
 
'''If so:'''
 
'''If so:'''
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Post a log file on the forums and wait for dev or GM assistance
 
Post a log file on the forums and wait for dev or GM assistance
  
−
----
+
== Game launch problems ==
  
−
====When pressing play a black window opens and a message box appears with the error ‘The game renderer thread stopped due to an exception’====
+
=== The play button is grayed and updates have failed ===
  
−
Also may occur with just a black screen appearing.
+
'''If update failed.'''
  
−
'''Do you have the newest java version?'''
+
[[Image:Download-icon.gif]] ''Attempt to download the packs manually.''
  
−
If not, download the newest version of Java and install.<br>
+
The packs can be downloaded using these links (Right click & then <tt>Save Target/Link As</tt>):
−
[[Image:Getjava button.gif|left]][http://www.java.com/en/download/windows_xpi.jsp Get Java].<br><br><br>
+
<div style="-moz-border-radius: 10px; background-color:#f8f8f8; border:2px solid #e0e0e0;margin-right:50%;">''
 +
* [http://www.wurmonline.com/packs/base.jar http://www.wurmonline.com/packs/base.jar]
 +
* [http://www.wurmonline.com/packs/optional1.jar http://www.wurmonline.com/packs/optional1.jar]
 +
* [http://www.wurmonline.com/packs/optional2.jar http://www.wurmonline.com/packs/optional2.jar]
 +
* [http://www.wurmonline.com/packs/optional3.jar http://www.wurmonline.com/packs/optional3.jar]
 +
* [http://www.wurmonline.com/packs/optional4.jar http://www.wurmonline.com/packs/optional4.jar]
 +
* [http://www.wurmonline.com/packs/optional5.jar http://www.wurmonline.com/packs/optional5.jar]
 +
* [http://www.wurmonline.com/packs/optional6.jar http://www.wurmonline.com/packs/optional6.jar]
 +
* [http://www.wurmonline.com/packs/optional7.jar http://www.wurmonline.com/packs/optional7.jar]
 +
* [http://www.wurmonline.com/packs/optional8.jar http://www.wurmonline.com/packs/optional8.jar]
 +
* [http://www.wurmonline.com/packs/optional9.jar http://www.wurmonline.com/packs/optional9.jar]
 +
</div>
 +
Then, place the downloaded .jar files in the wurm/packs/ folder.
  
−
'''If so:'''
+
'''Do not attempt to unzip the files.'''
 +
 
 +
Make sure ALL files are downloaded and installed.
 +
 
 +
'''If so':''
  
−
Try to run the game after disabling sound in the options.
+
Post a log file on the forums and wait for dev or GM assistance.<br>
  
−
'''If so:'''
+
=== The play button is grayed out even though the update has succeeded ===
  
−
Try to run the game after disabling "Use GLSL shader if available" under the "Advanced" tab in the options.
+
Does your username have spaces, digits or any other special characters?
  
 
'''If so:'''
 
'''If so:'''
  
−
Post the log file on the forums and wait for dev or GM assistance.
+
It can only contain a-z and A-Z.
 +
 
 +
'''If not:'''
  
−
====The game loads, it attempts to connect to the server then shuts down====
+
Post a log file on the forums and wait for dev or GM assistance
 +
 
 +
=== The game loads, it attempts to connect to the server then shuts down ===
  
 
'''Does your graphics card support OpenGL 1.4 (Minimum)?'''
 
'''Does your graphics card support OpenGL 1.4 (Minimum)?'''
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Post a log file on the forums and wait for developer or GM assistance.
 
Post a log file on the forums and wait for developer or GM assistance.
  
−
===Installation problems===
+
=== Then game won’t start and the log file contains ''no jogl in java.library.path'' ===
−
====The play button is grayed out even though the update has succeeded====
 
−
 
 
−
Does your username have spaces, digits or any other special characters?
 
−
 
 
−
'''If so:'''
 
−
 
 
−
It can only contain a-z and A-Z.
 
−
 
 
−
'''If not:'''
 
−
 
 
−
Post a log file on the forums and wait for dev or GM assistance
 
−
 
 
−
----
 
−
====The launcher asks for a directory to install wurm but gives the error ''‘There was a problem opening the wurm online work directory.  Please locate it again or select a new directory.’====
 
−
 
−
'''Did you create a new directory for Wurm (e.g. C:\wurm\)?
 
−
 
 
−
If not'''
 
−
 
 
−
Create a directory designated only for Wurm, such as c:\wurm\
 
−
 
 
−
'''If so:'''
 
−
 
 
−
Attempt to reinstall the game.  Steps to do this…
 
−
 
 
−
''To reinstall Wurm Online, go to Start > Settings > Control Panel > Java, and search for the "application cache" or "Java Web Start". You'll find Wurm Online listed there and be able to remove it.''
 
−
 
 
−
Then just reinstall it by clicking o the "Launch" link on this site.
 
−
 
 
−
'''If so:'''
 
−
 
 
−
Post a log file on the forums and wait for dev or GM assistance
 
−
 
 
−
----
 
−
==== The play button is grayed and updates have failed ====
 
−
 
 
−
'''If update failed.'''
 
−
 
 
−
[[Image:Download-icon.gif]] ''Attempt to download the packs manually.''
 
−
 
 
−
The packs can be downloaded using these links (Right click & then <tt>Save Target/Link As</tt>):
 
−
<div style="-moz-border-radius: 10px; background-color:#f8f8f8; border:2px solid #e0e0e0;margin-right:50%;">''
 
−
* [http://www.wurmonline.com/packs/base.jar http://www.wurmonline.com/packs/base.jar]
 
−
* [http://www.wurmonline.com/packs/optional1.jar http://www.wurmonline.com/packs/optional1.jar]
 
−
* [http://www.wurmonline.com/packs/optional2.jar http://www.wurmonline.com/packs/optional2.jar]
 
−
* [http://www.wurmonline.com/packs/optional3.jar http://www.wurmonline.com/packs/optional3.jar]
 
−
* [http://www.wurmonline.com/packs/optional4.jar http://www.wurmonline.com/packs/optional4.jar]
 
−
* [http://www.wurmonline.com/packs/optional5.jar http://www.wurmonline.com/packs/optional5.jar]
 
−
* [http://www.wurmonline.com/packs/optional6.jar http://www.wurmonline.com/packs/optional6.jar]
 
−
* [http://www.wurmonline.com/packs/optional7.jar http://www.wurmonline.com/packs/optional7.jar]
 
−
* [http://www.wurmonline.com/packs/optional8.jar http://www.wurmonline.com/packs/optional8.jar]
 
−
* [http://www.wurmonline.com/packs/optional9.jar http://www.wurmonline.com/packs/optional9.jar]
 
−
</div>
 
−
Then, place the downloaded .jar files in the wurm/packs/ folder.
 
−
 
 
−
'''Do not attempt to unzip the files.'''
 
−
 
 
−
Make sure ALL files are downloaded and installed.
 
−
 
 
−
'''If so':''
 
−
 
 
−
Post a log file on the forums and wait for dev or GM assistance.<br>
 
−
----
 
−
 
 
−
====Then game won’t start and the log file contains ''no jogl in java.library.path''====
 
  
 
''‘Crash (hard): Error starting Wurm Online
 
''‘Crash (hard): Error starting Wurm Online
Line 168: Line 125:
  
 
Post a log file on the forums and wait for Dev or GM to assist you.
 
Post a log file on the forums and wait for Dev or GM to assist you.
−
----
 
−
=== Graphical problems ===
 
  
−
====Water reflections are all one colour====
+
== Gameplay problems ==
 +
 
 +
=== Water reflections are all one colour ===
  
 
'''Is the graphics card ATI?'''
 
'''Is the graphics card ATI?'''
Line 192: Line 149:
 
   
 
   
 
Post a log file on the forums and wait for dev or GM assistance.
 
Post a log file on the forums and wait for dev or GM assistance.
−
 
−
----
 
  
 
=== Wurm runs, but doesn't accept keyboard or mouse input/gain window focus after login (Linux) ===
 
=== Wurm runs, but doesn't accept keyboard or mouse input/gain window focus after login (Linux) ===
  
 
Try a combination of switching the renderer between JOGL and LWJGL, and also experiment with <tt>'Release OpenGL context each frame'</tt> in the advanced options menu. For Nvidia users the 877x series of drivers are recommended, unless you are using X.org 7.0 or higher. You should also check that you are using the official Sun JRE 1.5, instead of [[http://www.blackdown.org/ Blackdown Java-Linux]] 1.4.2-02 (as included by default with many 'fully GPL' distros), as it is known to cause problems.
 
Try a combination of switching the renderer between JOGL and LWJGL, and also experiment with <tt>'Release OpenGL context each frame'</tt> in the advanced options menu. For Nvidia users the 877x series of drivers are recommended, unless you are using X.org 7.0 or higher. You should also check that you are using the official Sun JRE 1.5, instead of [[http://www.blackdown.org/ Blackdown Java-Linux]] 1.4.2-02 (as included by default with many 'fully GPL' distros), as it is known to cause problems.
−
 
−
----
 
  
 
[[Category:Technical Details]]
 
[[Category:Technical Details]]
 
[[Category:Babel/C]]
 
[[Category:Babel/C]]

Revision as of 06:41, 26 November 2008

"It has been just so in all of my inventions. The first step is an intuition, and comes with a burst, then difficulties arise—this thing gives out and [it is] then that "Bugs"—as such little faults and difficulties are called—show themselves and months of intense watching, study and labor are requisite before commercial success or failure is certainly reached..." -Thomas Edison.

Introduction

This was created by IceDevil to try and reduce the numbers of posts in bugs and problems. Using information from bugs and problem this database of bug solutions was created. If anymore bug solutions are found or mistakes are made please edit them.

Note: This was made by a player of Wurm, not someone from the development team so there may be errors, don't just fully rely on this, just check this first, attempt it then post.

Have a look at Client Log Messages for more common errors and solutions.

Installation problems

The launcher asks for a directory to install wurm but gives the error ‘There was a problem opening the wurm online work directory. Please locate it again or select a new directory.’

Did you create a new directory for Wurm (e.g. C:\wurm\)?

If not

Create a directory designated only for Wurm, such as c:\wurm\

If so:

Attempt to reinstall the game. Steps to do this…

To reinstall Wurm Online, go to Start > Settings > Control Panel > Java, and search for the "application cache" or "Java Web Start". You'll find Wurm Online listed there and be able to remove it.

Then just reinstall it by clicking o the "Launch" link on this site.

If so:

Post a log file on the forums and wait for dev or GM assistance

Game launch problems

The play button is grayed and updates have failed

If update failed.

Download-icon.gif Attempt to download the packs manually.

The packs can be downloaded using these links (Right click & then Save Target/Link As):

Then, place the downloaded .jar files in the wurm/packs/ folder.

Do not attempt to unzip the files.

Make sure ALL files are downloaded and installed.

'If so':

Post a log file on the forums and wait for dev or GM assistance.

The play button is grayed out even though the update has succeeded

Does your username have spaces, digits or any other special characters?

If so:

It can only contain a-z and A-Z.

If not:

Post a log file on the forums and wait for dev or GM assistance

The game loads, it attempts to connect to the server then shuts down

Does your graphics card support OpenGL 1.4 (Minimum)?

If not:

Buy a new graphics card that supports an OpenGL version more than 1.4.

Is the graphics card Intel?

If so:

Attempt with all options on the lowest, & all the expert graphic options disabled.

If not:

"Use GLSL shaders if available" should be unchecked.

If so:

Is Java updated?

If not, update Java to the newest version.

[1]

If so:

Is the sound option ticked?

Attempt to play wurm with the sound option set to OFF.

If so:

Post a log file on the forums and wait for developer or GM assistance.

Then game won’t start and the log file contains no jogl in java.library.path

‘Crash (hard): Error starting Wurm Online java.lang.UnsatisfiedLinkError: no jogl in java.library.path’ is found.

Is the newest version of java installed?

If not:

Uninstall Java, reboot the system, re-install Java.

If so:

Post a log file on the forums and wait for Dev or GM to assist you.

Gameplay problems

Water reflections are all one colour

Is the graphics card ATI?

“Use GLSL shaders if available" should be unchecked.

If so:

Attempt playing the game with all reflections turned off.

If so:

Are the current graphic drivers up-to-date?

If not:

Update your computer's graphic card(s) drivers.

Nvidia-logo.png


Nvidia


ATI Logo.png


ATI


If the problem persists:

Post a log file on the forums and wait for dev or GM assistance.

Wurm runs, but doesn't accept keyboard or mouse input/gain window focus after login (Linux)

Try a combination of switching the renderer between JOGL and LWJGL, and also experiment with 'Release OpenGL context each frame' in the advanced options menu. For Nvidia users the 877x series of drivers are recommended, unless you are using X.org 7.0 or higher. You should also check that you are using the official Sun JRE 1.5, instead of [Blackdown Java-Linux] 1.4.2-02 (as included by default with many 'fully GPL' distros), as it is known to cause problems.

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